Help Center

Please check the common questions below. If you can't find what you need, please email us at or book a support appointment at the bottom of this page.

Deciding on getting a lucky lock

There are several reasons why you might want to use a smart Lucky Lock  instead of a traditional lock:

  • Convenience: A Lucky Lock can be locked and unlocked using your fingerprint, a pass code, a tag, or a smartphone app, making it much more convenient than having to use a physical key. This can be especially useful if you frequently forget your keys or need to grant access to someone when you're not at home.
  • Increased Security: A Lucky Lock provides additional security features such as activity logs, real-time monitoring (with an internet gate), and the ability to lock and unlock the door remotely. Additionally, you can easily monitor who has access to your home and when they enter and leave, reducing the risk of break-ins and theft.
  • Customization: A Lucky Lock has customizable settings that allow you to set up specific user access levels or schedules for when the lock should be locked and unlocked. This can be useful if you want to give temporary access to a visitor or if you have a specific schedule that you want the lock to follow.

Overall, a Lucky Lock offers many benefits over traditional locks, including convenience, increased security, and customization options.

  • No, lucky lock uses primarily bluetooth for setup and control. However, you can buy an internet gate if you would like to gain remote access. Most home users find it sufficient to use the lock via bluetooth.
  • Australia has one of the strictest fire standards and apartment entry doors also serve as fire doors to help reduce the spread of fire or smoke between areas. You can potentially install the product for internal doors that are not fire doors. We are working on developing future product lines for our customers who live in apartments. 

Choosing the right smart lock for your home can be an overwhelming process, given the variety of options available. To determine which smart lock is best suited for your needs, consider the following factors:

  • Compatibility: Ensure that the smart lock you choose is compatible with your existing door hardware and the thickness of your door. Lucky Lock Touch D1 is suited for most Australian doors with thickness from 35mm - 45mm and can be easily retro-fitted to replace the original deadbolt locks. 
  • Connectivity: Smart locks can connect to your smartphone or home automation system. Lucky Lock uses your phone's bluetooth connection for setup and information transferring. You can also purchase an additional internet gate if you would like real-time control of the lock.
  • Access Options: Consider the different access options provided by the smart lock, such as keyless entry through a mobile app, touchscreen keypad, fingerprint sensor, or traditional key. Different family members have different needs. For example, fingerprints offer great convenience over many other unlocking methods, because you can unlock the door with only one hand. However, it may be more convenient for the elderly to use contactless tags, because the fingerprints of the elderly usually fade over time. Choose a smart lock that offers access options that best suit your preferences and lifestyle.
  • Battery Life: Most smart locks are battery-operated, so it's essential to consider the expected battery life and how easy it is to replace batteries when necessary. Look for smart locks with low-battery alerts to ensure you're never caught off-guard.
  • Aesthetics: Choose a smart lock with a design that complements your home's aesthetic and matches your existing door hardware.
  • Price: Smart locks are available at a range of prices, Lucky Lock provides a high quality choice at an affordable price.
  • Brand Reputation: Opt for a smart lock from a trusted brand with local services. 

By considering these factors, you can narrow down your options and select the ideal smart lock for your home that meets your requirements for security, convenience, and compatibility.

Purchasing, tracking or returning a Lucky Lock

  • Currently, Lucky Lock provides free shipping Australia wide with a lock purchase.
  • You can order a product or a product + installation package. We recommend having a professional locksmith help with the installation, which provides guaranteed quality of service over the long run. We can put you in touch with recommended locksmiths who understand smart locks and provide outstanding services at a reasonable price.

We accept credit card payment, paypal, apple pay etc.

  • We provide extended warranty because we believe in the quality of our products. The current warranty is 2 years for electronic parts and 3 years for mechanical parts. 
  • You can find the latest update on the order status page.
  • Please get in touch with our team via
  • We strive to provide you with 100% happiness. If you ever find the product unsatisfactory, you can return it for a full refund within 90 days as long as it is in working conditions.

Using Lucky Lock

  • Please refer to the installation video and user guide section of the page.
  • Fingerprints
  • Passcodes
  • Contactless tags
  • Mobile app
  • Mechanical keys
  • One time/ temporary passcode
  • Yes, you can adjust the language between English and other languages. You can also increase or decrease your lock speaker volume depending on your preference. 
  • 4 AA batteries will power the lock for roughly a year, depending on the actual use frequency. The lock will generate an alert when the battery is running low. If it ever runs out of battery, you can connect the lock to a power bank for emergency access.
  • There is a battery holder at the back of the lock.
  • Yes, you will get a notification from the lock voice assistant and the app.

Installation video and user guide

Click here to find Installation and user guide.

Click here to find Installation and user guide.

Book Support Office Hour

We're here to help you with your smart lock setup. Book office hours with us to get your questions answered and complete your installation with ease.